Our terms of service contains very important information regarding the terms of repair and it should be read in full before booking a repair, in addition to the general terms of service you should fully read the product description for the repair you are ordering as it will contain any additional terms specific that particular product or repair.
Risks of Repair
No repair is ‘risk free’, it is possible, although rare, for additional issues to occur during or shortly after repair, the cost of resolving such issues is the sole responsibility of the device owner.
The repair of Apple mobile devices often involves removing wafer thin flex cables from broken parts or removing broken glass from cables, in rare cases these cables can fail leading to the failure of the Touch ID or Face ID functions, these are secure functions and if this occurs these functions often cannot be repaired, the device will function normally but without these functions being available.
Opening sealed devices for repair can sometimes result in some small visible marking to the casing.
Waterproof Devices
Waterproof devices which have been repaired should no longer be treated as waterproof and are not warrantied against water damage, although waterproof seals are replaced where appropriate even invisible damage to the frame, seal surfaces, back, etc, which is likely if the device has been damaged enough to require repair, can allow liquid into the device.
Warranty
All repairs, with the exception of liquid damage repairs, carry a six month warranty. The warranty covers manufacturing faults with the parts supplied and only covers the parts supplied, not the entire device. For a warranty claim to be valid the supplied parts must be undamaged.
A warranty is not insurance and does not cover future breakages.
Device Storage
We will freely store devices for up to 28 days after notifying a customer that a device is ready to collect. After this time, if the device has not been collected and we have not had contact to make arrangements your device will be considered abandoned and may be sent for recycling.
General Terms
We endeavor to carry out repairs as soon as possible; most repairs can be carried out within 1 to 5 working days from the time your device is booked in. Certain repairs can be delayed by the availability and delivery of parts, particularly where parts need to order direct from manufacturers abroad, you will be told the expected delivery time for your parts before you proceed with a repair but we do not have any control over delays in dispatch or shipping. If your repair has a deadline please ensure you let us know at the time of booking.
As professional and experienced specialists, we do not offer a no fix no fee policy. We have a minimum charge of £25 to cover diagnostics and initial work carried, this is charged if a device is deemed beyond economical repair or the customer chooses not to proceed with a repair. In cases where very little time is spent with diagnostics, we do of course exercise discretion! We do not charge the diagnostics fee if the repair proceeds or if we are unable to facilitate the repair.
Mail In Repairs
When sending mail in repairs use a reputable carrier and ensure your device is adequate packaged and protected, you should insure the device with adequate insurance.
Issues while in transit including such as damage, loss or delays are not the responsibility of TCS and are the sole responsibility of the carrier. You should take details pictures or videos of your device, ideally showing identifying marks and / or serial numbers prior to dispatch to help resolve any disputes with carriers.
All received devices are delivered and unpacked under CCTV, the type, make, model and condition of the device is cataloged and photographed to prevent fraud.